Shipping and return policies for Flying Nun Records

Shipping Info

SHIPPING

Shipping within New Zealand is through Post Haste or NZ Post (1-3 working days standard, 1-5 working days rural), and internationally via New Zealand International Post (3-10 working days). All products are shipped from our Newtown office in Wellington, New Zealand.
PLEASE NOTE: there may be delays to all services during Covid-19.

Please allow 1-3 days for order processing and once it has been processed, in-stock items will be shipped within 2 business days. Orders are not delivered or shipped on weekends or public holidays. Please check your emails for shipping updates. If for some reason, we cannot send you the items within 4 weeks, we will let you know, and you will be entitled to cancel and be refunded.
PLEASE NOTE: In New Zealand, we are only able to ship items out in Alert Levels 1-3, due to Covid-19. We cannot do so in Alert Level 4.

If your order is returned to us because you did not pick it up, you will be liable for the re-shipment costs.

Please ensure you fill out the correct delivery address when placing your order.

We cannot be held responsible for any orders lost or damaged during shipping. We will make every attempt to send your order to you as safely and quickly as possible. If you prefer to pick up your order in store, just let us know!

If your package has been lost or delayed, see these links. www.nzpost.co.nz/contact-support/assistance/parcels
www.posthaste.co.nz/loss_and_damage_guidelines.html

Return Policy

RETURNS

We do not accept returns or offer refunds on any purchases, except in the case of damaged or broken goods, or if, in the unlikely situation that we mess up your order. In rare cases, there are problems with manufacturing and Vinyl LPs can show up faulty, despite their sealed condition. If you notice an issue with your record(s), please let us know what the problem is within 30 days of receiving it and we will be in touch. Depending on the situation, we can offer you a refund or a replacement and shipping will be on us if so. If we have sent you the wrong thing, we will take care of all shipping costs too.

Courier returns to:
Flying Nun Records
154A Riddiford St
Newtown
Wellington, 6021

Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order, including any changes that need to be made, please contact us immediately at fn-orders@flyingnun.co.nz and we will make every effort to correct it. Keep in mind the processing timeframes outlined above.

Please note that international shipments may incur customs clearance fees at the border. Customers are responsible for paying these.

EXCHANGES

We understand that it can be difficult to choose the right size when shopping online. If you ordered the wrong size or colour, please contact us immediately. We should be able to accommodate the exchange depending on the availability of the size and style you would like. Shipping for the exchanged goods will be at your expense as the customer. Returned items must be unworn and in their original condition. We do not accept exchanges for Vinyl LPs if you have had a change of heart.